If you cannot find an answer to your question please get in touch
WHAT IS NORTH YORKSHIRE HIDEAWAY’S CANCELLATION POLICY?
All deposits are non-refundable on cancellations. If you have paid in full and let us know of your cancellation 6 weeks or more before your stay, we will refund the balance less the deposit. If you need to cancel your booking, we will attempt to re-let your booking. If successful, we will refund the balance paid, less deposit and any costs incurred by us. We will also try to fulfil alteration requests to your booking but this will be subject to availability and additional charges may be payable. If we are unable to agree on a suitable alteration, we will have to treat it as a cancellation. Please note that although we will always try to minimise your loss in the event of an alteration or cancellation, we have no obligation to refund any money paid if this occurs 6 weeks or less from your check-in date, and all deposits are non-refundable. Please see Terms & Conditions of Booking for full details of this policy.
CAN I BRING MY DOG,
OR OTHER PET/S?
No. Dogs and other pets are strictly not allowed. This policy is in place to protect the many species of native wildlife, such as the birds, bunnies & deer, which live onsite. You might see a security dog during your stay; he is a working animal which is kept under control at all times. This policy is non-negotiable and if you are found in violation of this you will be asked to leave immediately without a refund. If you require an assistance dog with you during your stay, please let us know in advance at the time of booking and we will make special arrangements to accommodate this.
ARE CHILDREN ALLOWED TO STAY AT NORTH YORKSHIRE HIDEAWAYS?
The South Range is our largest property and is perfectly equipped to sleep 4 adults and 2 children (of any age!). The children’s mezzanine bedroom is reached via the family bedroom, sharing the same ensuite. If you have any special requests (cot/high chair/stair gates etc), please let us know at the time of booking or as early as possible before your stay. Please note that there is an additional charge per child. By booking with North Yorkshire Hideaways you agree to take particular care when children are around animals, fire, equipment and water (specifically, the hot tub, the outdoor bathtubs, the pond at the entrance to the estate and the pond in the Valley Field). Children are natural explorers and we encourage them to connect with nature, however guests must accept responsibility for the safety of their children at all times whilst visiting. The A-Frame Cabins are of limited size and therefore do not have the required space for more than 2 adults. It is not recommended that children, infants and babies stay in the A-Frame Cabins.
WHAT ARE YOUR HOUSE RULES?
No smoking of any kind, including e-cigarettes, within any of the properties. No parties or events unless express permission has been given by West Cawthorne. No dogs or other animals are allowed. No children, infants or babies are allowed in the A-Frame Cabins. Only the booked number of guests are allowed, no additional guests can be accommodated without advance notice. No photo shoots without prior permission, this includes creating content for social media. Be respectful a all times to the land, wildlife and birds which live on the grounds.
WHERE CAN I PARK?
There is ample parking on-site. If you are staying in the A-Frame cabins, once you have unloaded your luggage from your vehicles we ask that you park your car in the general car park. The South Range has car parking space nearby with enough parking for two cars with a car charging port.
ARE MEALS PROVIDED DURING MY STAY?
We provide a welcome basket with essential items but otherwise all properties are self-catered.
WHAT TIME IS CHECK-IN | CHECK-OUT?
You can check-in anytime from 4:00pm until 7:00pm. If you wish to check-in after 7:00pm please let us know in advance. The check-out time is 10:00 a.m unless specified otherwise to you.
DO THE A-FRAME CABINS HAVE ELECTRICITY?
Yes, they have electricity
IS THERE WIFI?
Yes, there is wi-fi in all our properties.
DO YOU PROVIDE AN IRON?
We can provide an iron and ironing board on request.
CAN I USE WEST CAWTHORNE
AS A SHOOT LOCATION?
Yes you can and we welcome the use of our properties as shoot locations. However this is managed separately to rental accommodation, so please get in touch directly to enquire. No photoshoots must take place (including creating content for social media) without prior written approval from West Cawthorne directly. If a violation of this policy has been identified West Cawthorne reserves the right to invoice for a day’s location hire fee.
DOES ONE A-FRAME CABIN HAVE A BETTER VIEW?